EXERMAGICA · SUPPORT

Let’s get your magic moving again.

Find quick answers below or contact the Exermagica team. We normally reply within two business days.

Camera and movement tracking

Allow camera access, place the device on a stable surface, and step back until your shoulders, hips, knees, and feet are visible. Use even front lighting and avoid a bright window behind you. Camera frames and body landmarks stay on your device and are not recorded or uploaded.

Purchases and Plus

Open Profile → Subscription and choose Restore purchase after reinstalling the app or changing devices. App Store and Google Play subscriptions remain managed by the store account used to purchase them. Deleting an Exermagica account does not cancel a store subscription.

Reminders

Open Profile → Reminders to change the schedule. If reminders are enabled but do not arrive, confirm that notifications are allowed for Exermagica in your device settings and that quiet hours do not cover the scheduled time.

Account and privacy

You can play as a guest. Signed-in players can delete their account and saved Exermagica data from Account settings. The public deletion path is available at Account deletion.

Movement safety

Clear a safe area, use a stable non-slip surface, and stop immediately if you feel pain, dizziness, shortness of breath, or unusual discomfort. Exermagica is active entertainment, not medical or professional fitness advice.